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  • Why do FAQs matter?
    FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
  • Where can I add my FAQs?
    FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
  • Will anyone know that the card wasn't written or sent by me?
    No. If you provide your handwriting sample, we will perfectly mirror it. If you choose one of our handwriting styles, the reader will only know that someone else wrote it if they know your handwriting. We have none of our branding on the cards. The cards will be sent out using your business' return address.
  • Can you write on stationery that I send you?
    Absolutely! Contact us with some information about what stationery you would like us to use, and we will be sure to complete your handwriting campaign with what you send us.
  • Can I include separate items with the cards?
    You sure can. Contact us with what item(s) you would like to include, and whether you will be sending them to us or if you would like us to include them on your behalf. As always, anything associated with the cards will not include any of our own branding. If including any items will affect postage pricing, we'll let you know and work with you to ensure that you're happy with the additional costs.
  • How many handwriting styles can you write in?
    As many as you’d like! If you would like to use your own handwriting in an order, we can accommodate that for a one-time fee of $100. We’ll also keep your handwriting style on record for future orders.”
  • How much do these cards cost?
    Great question — it depends. Pricing for one-time handwriting campaigns starts at $6.50/card. This price includes everything: handwriting, envelopes and postage. We apply a $0.50 discount for orders of 100 cards or more, another $0.50 discount for orders of 250 cards or more, and another $0.50 discount for orders of 500 cards or more. We also include a 10% discount for subscriptions, on top of any existing discount from bulk orders. If you would like to start a handwriting subscription with us, please look at our "Pricing" page for more information, or contact us to discuss what type of subscription will be right for you.
  • How quickly will you write and mail out my order?
    It depends on your order size– we can produce handwritten 150-200 cards per day. All letters are mailed via Canada Post. On average, delivery times within Canada range between 2-4 business days. You can estimate how long your letter will take on Canada Post's website: If you need a handwritten campaign completed on a rush basis, please reach out to develop a plan for your time frame.
  • How do I send customer addresses to you?
    We can accommodate a variety of methods, but Excel works best. If you have a specific method you’d like to use, please let us know.
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