What information do we collect?

We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Website or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make and the products and features you use. The personal information we collect may include the following:

• Personal Information Provided by You;

  • We collect names; phone numbers; email addresses; mailing addresses; job titles; contact preferences; billing addresses; debit/credit card numbers; and other similar information.

• Payment Data.

  • We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by Stripe. You may find their privacy notice link(s) here: https://stripe.com/en-ca/privacy.

All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.
 

We automatically collect certain information when you visit, use or navigate the Website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Website and other technical information. This information is primarily needed to maintain the security and operation of our Website, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in our Cookie Policy: https://www.yourstrulycardco.ca/cookie-policy.

The information we collect includes:

• Log and Usage Data.

  • Log and usage data is service-related, diagnostic, usage and performance information our servers automatically collect when you access or use our Website and which we record in log files.

  • Depending on how you interact with us, this data may include your IP address, device information, browser type and settings and information about your activity in the Website.

• Device Data.

  • We collect device data such as information about your computer, phone, tablet or other device you use to access the Website. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model Internet service provider and/or mobile carrier, operating system and system configuration information.

• Location Data.

  • We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Website. 

How do we use your information?

We use personal information collected via our Website for a variety of business purposes described below. 

We use the information we collect or receive:​

• To post testimonials.

  • We post testimonials on our Website that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and the content of the testimonial. If you wish to update, or delete your testimonial, please contact us at info@yourstrulycardco.ca and be sure to include your name, testimonial location, and contact information.

• To send administrative information to you.

  • We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.

• To protect our Services.

  • We may use your information as part of our efforts to keep our Website safe and secure (for example, for fraud monitoring and prevention).

• To enforce our terms, conditions and policies for business purposes, to comply with legal and regulatory requirements or in connection with our contract.

• To respond to legal requests and prevent harm.

  • If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.

• Fulfill and manage your orders.

  • We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Website.​

• To deliver and facilitate delivery of services to the user.

  • We may use your information to provide you with the requested service.

• To respond to user inquiries/offer support to users.

  • We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.

• To send you marketing and promotional communications.

  • We may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. 

• Deliver targeted advertising to you.

  • We may use your information to develop and display personalized content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness. For more information see our Cookie Policy: https://www.yourstrulycardco.ca/cookie-policy.

• For other business purposes.

  • We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Website, products, marketing and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information. We will not use identifiable personal information without your consent.

Will your information be shared with anyone?

We only share information with the following categories of third parties:

• Data Analytics Services

• Payment Processors

• Website Hosting Service Providers

If we have processed your data based on your consent and you wish to revoke your consent, please contact us using the contact details provided later in this document. 

Do we use cookies and other tracking technologies?

We may use cookies and other tracking technologies to collect and store your information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy: https://www.yourstrulycardco.ca/cookie-policy.

How long do we keep your information?

We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless otherwise required by law. No purpose in this policy will require us keeping your personal information for longer than 6 months.

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When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Do we make updates to this policy?

Yes, we will update this notice as necessary to stay compliant with relevant laws.

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If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification.

We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

How can you contact us about this policy?

If you have questions or comments about this policy, you may email us at info@yourstrulycardco.ca.